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Training Course: Client Complaints
 Group 1: Lisa, Mandy and Linda  Problem solving task 2 

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 * || ====**Ideas for Training Lessons**==== || ====**Follow up**==== || ====**Technology/Media Solution**==== || ====**Blend Use**==== ||
 * 1.1 || Customer Interaction analytics summary:propose a best practice model || Mandy || [[image:imagesCAG5SR29.jpg width="114" height="121" align="left"]] ||  ||
 * 1.2 || Develop an individual task of staff thinking of their own experience to date of how they have dealt with complaining customers and consider what they did well and what do not go so well ||  ||   ||   ||
 * 2.1 || View Video clip scenerios of complaints || Linda || Hosted in blackboard type package set up for sales group || Online prior to face-to-face session ||
 * 2.2 || Join Discussion forum for suitable responses ||  ||   || Online prior to face-to-face session ||
 * 2.3 || Create Guide: Top10 Responses to complaints || Linda || PDF || After face-to-face discussion ||
 * 2.4 || Create Voki of salesperson || Linda || Create avatar with sound file || In Face-to-face group using Online site and different respones /share creations/upload to wiki ||
 * 3 || Ongoing support for sales group || Lisa ||  ||   ||
 * 4 || Each store to have a champion ||  ||   ||   ||